CUSTOMER CARE
Returns & Refunds
Food safety comes first. We handle order issues according to the condition of the product and the nature of the problem.
Wrong or damaged item
If an item arrives damaged or incorrect, keep the packaging, take clear photos and contact us as soon as possible with the order number.
Opened food products
For food-safety reasons, opened or used food products generally cannot be returned simply for change of mind. This does not affect legal rights where an item is defective or supplied incorrectly.
Review & resolution
After reviewing the issue, we confirm the appropriate resolution — replacement, credit or refund depending on the case and payment method.